Effective Date: 18/09/2026

At Yazia, we strive to provide high-quality, branded kurtis at affordable prices. Your satisfaction is our priority. Please read our Exchange Policy carefully before making a purchase.

1. No Refund Policy

We do not offer cash refunds on any order. Once a purchase is made, the order amount will not be refunded back to your original payment method or bank account, except in the case of a defective, damaged, or wrong item delivered (see Section 4 below).

2. Exchange Only – Color / Size Change

Instead of a refund, we offer a one-time exchange for a different color or size of the same product, subject to availability. Our exchange terms are:

  • Exchange requests must be raised within 7 days of receiving your order.
  • The product must be unused, unwashed, with original tags and packaging intact.
  • Exchange is only for an alternate color or size of the same kurti — we do not offer exchange for a different product/style.
  • If your requested color/size is out of stock, we will offer the closest available alternative or store credit for a future order — cash refund is not applicable.
  • To initiate an exchange, contact us at officialyazia@gmail.com with your order number, the color/size you received, and the color/size you’d like instead.

3. Exchange Process

  1. Contact us with your order details and exchange reason within 7 days of delivery.
  2. Pack the product securely in its original packaging with tags attached.
  3. Ship the product to our return address (shared with you after your request is approved).
  4. Once the returned item passes quality inspection, the replacement (new color/size) will be dispatched within 5–10 business days.

4. Defective, Damaged, or Wrong Item Delivered

  • If you receive a defective, damaged, or incorrect product, please contact us within 3 days of delivery along with photos/video of the product and packaging.
  • After verification, we will provide a free replacement of the same item at no extra cost. In case a replacement is not possible, a full refund will be issued only for this specific situation.

5. Non-Exchangeable Items

  • Products that have been used, washed, damaged, or altered after delivery.
  • Items without original tags/packaging.
  • Products purchased during clearance/sale marked as “Non-Exchangeable”.

6. Shipping Charges

Shipping charges (if any) for the original order are non-refundable. For color/size exchanges due to customer preference, return shipping may be borne by the customer unless the item was defective or incorrect.

7. Contact Us

This website is operated by Sky Enterprises (Yazia)

Mob No – +91 82187 00540

Email id – officialyazia@gmail.com

Address – 876, Tall Wali Gali, South Islamabad, Meerut, Uttar Pradesh – 250002